Lead Response and Call Answering Services

Get your own cost-effective and scalable 24/7 lead response team today. Talk to your leads via call answering and live chat services while creating personal connections.

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Sales Follow When You Put People First

Interactions with a live person who cares are priceless. A live response team who answer calls and talk with your leads builds the relationships that grow your business.

Our Service

Live, 24/7 Lead Response| Customized Interactions| Live Lead
Transfer| Appointment Scheduling| E-commerce
Support
    • Our US-based associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.
    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.
    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.
    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.
    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our US-based associates to follow your sales process and create a seamless customer experience.

Core Features

Form Response| Email Monitoring| Live WEBCHAT| Click-to-Call| CRM Integration
    • Our system generates tickets so that our US-based associates can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.
    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our US-based associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.
    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.
    • Your leads click to place a call while researching their purchases online and we give them a fast and friendly answer.
    • Our friendly associate qualifies the lead and connects them to your team to close the sale.
    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.

Our Service

  • Live, 24/7 Lead Response

    • Our US-based associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.

  • Customized Ineractions

    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.

  • Live Lead Transfer

    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.

  • Appointment Scheduling

    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.

  • E-Commerece Support

    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our US-based associates to follow your sales process and create a seamless customer experience.

Core Features

  • Form Response

    • Our system generates tickets so that our US-based associates can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.

  • Email Monitoring

    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our US-based associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.

  • Live WEBCHAT

    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.

  • CRM Integration

    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE.

These Terms of Use govern the services made available to you by HelloSells ("HelloSells," "we," "us" or "our"). By accessing or using this website or other HelloSells product or service (collectively, the "Site"), you signify that you have read, understood and agreed to be bound by these Terms of Use and any other applicable law. If you do not agree to these Terms of Use, please do not use the Site. Your continued use of the Site will constitute receipt of notice and acceptance of any such changes."

Warranty Disclaimer

The Site and the services sold on or through the Site are provided AS IS, AS AVAILABLE and without warranties of any kind. You use the Site at your own risk. With respect to the Site,content, and services sold on or through the Site, to the fullest extent permitted by law, we disclaim all warranties, expressions, implied or statutory, including, but not limited to, implied warranties of title, quality, performance, merchantability, fitness for a particular purpose, accuracy, title and non-infringement. Without limiting the foregoing, we do not warrant that (i) the Site or other services will meet your specific requirements or desired results, (ii) the Site will be uninterrupted, error-free, timely or secure, (iii) any defects will be corrected, (iv) the Site is free of viruses or anything else harmful, or (v) the results obtained from the use of the Site will be accurate or reliable. To the fullest extent permitted by the law, we do not make any warranties or representations regarding the use of materials, Site Content or User Content or items placed for display in terms of their correctness, accuracy, adequacy, timeliness, reliability, completeness or otherwise. You understand and agree that you download or otherwise obtain Site content at your own risk, and that you will be solely responsible for your use of and any damage to any device on which you access the Site, including loss of data or other harm of any kind that may result. We reserve the right to change any and all Site content and other items used or contained in the Site at any time without prior notice. No advice or information, whether oral or written, obtained by you from us or through the Site will create any warranty not expressly stated herein.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, HELLOSELLS SHALL NOT BE LIABLE TO YOU OR ANYONE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), HOWEVER CAUSED, WHETHER BASED ON CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, WARRANTY OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO (I) THE USE OR THE INABILITY TO USE THE SITE; (II) THE SITE CONTENT OR THE CONDUCT OF OTHER SITE USERS OR THIRD PARTIES; (III) THE PERFORMANCE OF THE SERVICES PURCHASED THROUGH THE SITE; (IV) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES RESULTING FROM ANY DATA, INFORMATION OR SERVICES OBTAINED, MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (VI) TERMINATION OR DOWNGRADING OF YOUR ACCOUNT; OR (VII) ANY OTHER MATTER RELATING TO THE SITE OR ANY OF OUR OTHER SERVICES. OUR MAXIMUM CUMULATIVE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE TERMS OF USE, USE OF THE SITE OR SITE CONTENT IS THAT YOU STOP USING THE SITE. IF WE ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE, OUR LIABILITY SHALL NOT EXCEED U.S. $100.00. OUR LIABILITY SHALL NEVER EXCEED THE AMOUNTS PAID TO US BY YOU FOR OUR SERVICES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU."

Indemnification

You agree to indemnify, defend and hold harmless HelloSells, its affiliates, officers, directors, employees, agents and licensors from and against all losses, liabilities, costs (including without limitation attorneys' fees), damages, judgments and claims, of every kind and nature, arising from or relating in any way to your use of the Site, your conduct in connection with the Site or your violation of these Terms of Use, any law, or the rights of any third party.

Changes to Site

You agree to indemnify, defend and hold harmless HelloSells, its affiliates, officers, directors, employees, agents and licensors from and against all losses, liabilities, costs (including without limitation attorneys' fees), damages, judgments and claims, of every kind and nature, arising from or relating in any way to your use of the Site, your conduct in connection with the Site or your violation of these Terms of Use, any law, or the rights of any third party.

Your Obligations

You agree to use this Site only for lawful purposes. Any conduct by you that, in our sole discretion, restricts, inhibits or interferes with the ability of any other user to enjoy the Site will not be tolerated, including by means of hacking or defacing any portion of the Site, or by engaging in spamming, flooding or other disruptive activities. You are strictly prohibited from communicating on or through the Site any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racial, ethnical or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal, or international law. We reserve the right to terminate or suspend your access to and use of the Site, or parts of the Site, without prior notice, if we believe, in our sole discretion, that you have violated any applicable law or your use is harmful to our interests or the interests, including intellectual property or other rights, of another user or other third-party partners, affiliates, sponsors, providers, licensors or merchants.

With respect to your account, you agree to provide true, accurate, current and complete information about yourself. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current and complete. If you provide any information that is fraudulent, untrue, inaccurate, incomplete or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete or not current, we reserve the right to suspend or terminate your account without prior notice and refuse any and all current and future use of the Site. Furthermore, you agree that we will not be liable to you or any third party for any termination of your access to your account or the Site.

When you create your account, you will be asked to supply a user ID and password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access the Site using your account or user ID.

These Terms of Use are effective until terminated by either party. If you no longer agree to be bound by these Terms of Use, you must cease your use of the Site. Your use of the Site is at your sole risk. If you are dissatisfied with the Site, its content or any of these Terms of Use, your sole and exclusive legal remedy is to discontinue using the Site.

Trademark and Copyright Notice

All the content on the Site is subject to trademark, service mark, copyright and/or other intellectual property rights held by HelloSells. All title and full intellectual property rights protected by U.S. or international copyright laws are reserved for any materials downloaded or otherwise received from the Site. Trademark or copyright notices may not be deleted or altered in any way. Trademarks and copyrights may not be used in connection with any third-party services.

HelloSells grants you a license that is non-exclusive and non-transferable, with a limited right to access, use and display the Site and the informational materials contained in the Site. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Except as provided above or as permitted by the fair use privilege under U.S. copyright laws (17 U.S.C. section 107), you may not upload, post, reproduce or distribute in any way content protected by copyright, or other proprietary right, without obtaining express permission of the owner of the copyright or other proprietary right. No title, rights or interests in any downloaded materials from the Site are afforded you as a result of such downloading for personal, non-commercial use. You acknowledge that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

Proprietary Rights

HelloSells owns all the content on the Site, including text, graphics, legends, customized graphics, original photographs, data, images, music, audio and video clips, typefaces, titles, button icons, logos, designs, words and phrases, page headers and software as well as the design, coordination, arrangement, enhancement and presentation of this material.

Copying, publishing, broadcasting, re-broadcasting, webcasting, transmitting, modifying, deleting, augmenting, distributing, downloading, storing, reproducing, sublicensing, adapting or creating derivative works of this content, or posting this content or selected portions of this content in any manner on any network computer, broadcast media or other technologies existing now or hereinafter developed for unauthorized publication or commercial use without the prior written consent of HelloSells are strictly prohibited. You hereby agree not to reproduce, duplicate, copy, sell, resell, decompile, disassemble or exploit for any commercial purposes any portion of the Site, use of the Site or access to the Site, or to collect any information about Site visitors or registered users of the Site.

Electronic Communications

When you send emails to us, you are communicating with us electronically and consent to receive return communications, if any, from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Links to Other Sites

The Site may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and, therefore, we are not responsible for any content posted on these sites. Links should not be construed in any way as an endorsement, authorization or sponsorship of that site or its content. Some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, and we cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites; you hereby irrevocably waive any claim against us with respect to such sites.

General Information

In addition to the rights and privileges described in the terms, conditions and policies outlined above, we further reserve the right to electronically monitor areas of our Site and may disclose any content, records or electronic communication of any kind if required to do so by any law, regulation or government request, if such disclosure is necessary or appropriate to operate the Site, or to protect our rights or property, or the rights of the users, partners, affiliates, sponsors, providers, licensors or merchants. If alerted to allegedly infringing, defamatory, damaging, illegal or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Site. Quality customer service is our top priority. References to or descriptions of services on the Site should not be interpreted as endorsements of such services. Price, quantity and availability of any service are subject to change without prior notice.

We control the Site from our corporate offices within the United States. By accessing and using the Site you agree that such access and use is subject to the terms, conditions and policies outlined above as well as applicable laws, as governed and interpreted pursuant to the laws of the state of Oregon. Our failure to insist upon strict performance of any provision of these terms, conditions and policies will not be construed as an implicit waiver of any provision or right.

If any part of this agreement is ruled to be unenforceable, then such part shall be severed, with the remainder of the agreement remaining in full force and effect. These terms, conditions and policies constitute the entire agreement between you and HelloSells governing your use of the Site. Your use of the Site is also subject to our Privacy Policy.

Privacy Policy

HelloSells Privacy Policy

This Privacy Policy describes how HelloSells ("HelloSells", "we", "us" or "our"), collects and uses your information through its services. This Privacy Policy does not apply to any information we collect through other sources. By using our website or other HelloSells product or services (collectively, the "Site"), you consent to our Privacy Policy."

Changes to This Privacy Policy

We may change this Privacy Policy at any time to update it for changes in law, regulations or our business practices and policies by taking one or more of the following actions: posting a notice of the changes for a reasonable time period at appropriate pages on our Site, or mailing or emailing you a notice of the change, both of which will be sent to the contact address associated with your registration. Your continued use of the Site after we post or send you notice of the changes will be considered your acceptance of the changes and the revised Privacy Policy. Contact us at 1.800.550.4955 if you have questions about the changes.

Information We Collect

HelloSells may collect different types of personal or other information when you visit the Site, place orders with us or use our mobile services. You consent to our collection, transfer and storage of your information as described below:

"HelloSells may change or modify the information, services, materials and any other resources contained on or accessible through this Site, or discontinue this Site altogether, at any time without prior notice. HelloSells may modify the Terms of Use at any time, and such modifications shall be effective immediately upon posting of the modified Terms of Use. Accordingly, you agree to review the Terms of Use periodically, and your continued use of this Site shall be deemed your acceptance of the modified Terms of Use."

1. Information Provided to Us

We collect and store any personal information you provide to us. Such personal information may include your name, phone number, email and physical address, and other information. You can choose not to provide us with certain information, but this may limit your ability to take advantage of some services or features we offer.

2. Information We Collect from You

We may automatically collect and store various types of non-personal information when you interact with our services. Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device hardware information, browser type and language, system type, whether you have enabling software to access certain features, referring website URLs, information about your purchases and other information about your interactions with us. This information helps us keep you logged in, remember your preferences, confirm delivery of email communications and generally observe how people are using our services, but it cannot identify you unless you link it to your personal information.

3. Children's Privacy

We do not knowingly collect or solicit personal information from children who are under age 13.

4. Collection Tools

We may automatically collect and store information through our services or information that is stored by your browser or access device during your use of our services. We may use a variety of methods to collect this information, including cookies, pixel tags, log files, web beacons or other methods ("Collection Tools"). We use Collection Tools to enhance your experience and make it more efficient. For example, we may track the use of our services or keep users logged in and remember their preferences. We may use Collection Tools in emails or other communications with you to confirm delivery and to track communications or use of our services. If you prevent the use of these Collection Tools, you may not be able to use our services, and many features may not function properly.

How We Use Information

The information we gather enables us to provide you with our services, administer your account and manage your orders. You consent to our use of your information to do the following:

Enable you to use our services, features and other activities.

Enhance, customize and personalize your HelloSells experiences and communications.

Operate, provide, improve and maintain our services, including user behavior analysis.

Communicate with you about your purchases, account information and other administrative or customer service issues.

Administer promotions, provide other features and display relevant marketing to you.

Contact you as described in the “Communications and Notifications” section below.

Information We Share

You consent to our sharing of information for the purposes described below.

Affiliates

We may share your information with HelloSells companies and affiliates.

Service Providers and Contractors

We may share your information with our service providers or contractors to conduct business on our behalf. For example, they may handle maintaining servers; sending emails; analyzing data; providing marketing assistance; processing credit card payments, bank electronic fund transfers and billing; providing customer service information analysis and data management; providing validation services; and administering other services and features.

Business Transfers

If HelloSells goes through a business transaction (such as a reorganization, corporate restructuring, merger, acquisition or sale of a portion of its assets), user information, including both personal and non-personal information, would be transferred to or acquired. You acknowledge that such transfers may occur, and that any party who acquires our assets or succeeds to our business may continue to use your information as set forth in this Privacy Policy.

By Law or to Protect Rights

We may disclose information when we believe that disclosure is necessary to comply with the law; to enforce or apply this Privacy Policy or our Terms of Service and other agreements; to protect the rights, property or safety of HelloSells, our employees, affiliates, users or others; and to defend ourselves against third-party claims. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also disclose information upon governmental request or in response to a court order.

With Your Consent

We may share information when you provide us with your consent to do so. This may occur either when you affirmatively consent to a request or when you consent as provided in this Privacy Policy. For instance, when you use information or services from our affiliates or a third party through us, or when you post information to our services, you provide your consent for us to share that information with others.

Protect Your Information

You are responsible for maintaining the security of your account and password and restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. Please keep your password secure. Do not share your password with anyone else.

Access to Information

To modify or delete your personal information, please adjust your account settings. We may keep your old personal information and content in our backup files and archives until it is deleted through our data storage procedures.

Communications and Notifications

We may use email, phone or other contact methods to (1) notify you of special offers, newsletters, and product alerts or features in which we believe you may be interested; (2) request information regarding your account or payment; (3) disseminate passwords, validate requests and provide customer support; and (4) provide you with information at your request. You consent to receive any such communications. To unsubscribe from certain communications, please change your communication settings or follow the instructions in the email or other communication you receive. There are some essential, administrative communications that you cannot opt out of. Regardless of the settings you select, we may still send you service-related communications. All changes may take a few days to become effective. For example, if you unsubscribe from any of our communications, you may still receive communications already in production due to production schedules.

Third-Party Sites

We are not responsible for the content of any pages, websites, applications or other services linked to or from the HelloSells service. Links appearing on the Site are for convenience only and are not an endorsement by us or our affiliates or their partners of the referenced content, product, service or supplier. Linking to or from any off-site pages or other websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all other pages, websites, applications and services that you visit and/or use.

International Users

Our operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal information transferred, processed and stored in the United States, and to allow us to use and collect your personal information in accordance with this Privacy Policy.

Terms of Use

This Privacy Policy is incorporated into, and is subject to, the Terms of Use. Your use of our services (including any products sold through our services), and any disputes arising from that use, is subject to this Privacy Policy and our Terms of Use. Please visit our Terms of Use to review other terms governing the use of our services.