Services & Features

Lead Response and Call Answering Services

Get your own cost-effective and scalable 24/7 lead response team today. Talk to your leads via call answering and live chat services while creating personal connections.

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Sales Follow When You Put People First

Interactions with a live person who cares are priceless. A live response team who answer calls and talk with your leads builds the relationships that grow your business.

Our Service

Live, 24/7 Lead Response|Customized Interactions|Live Lead
Transfer|Appointment Scheduling|E-commerce
Support
    • Our associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.
    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.
    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.
    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.
    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our associates to follow your sales process and create a seamless customer experience.

Core Features

Form Response|Email Monitoring|Live WEBCHAT|Click-to-Call|CRM Integration
    • Our system generates tickets so that our live agents can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.
    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.
    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.
    • Your leads click to place a call while researching their purchases online and we give them a fast and friendly answer.
    • Our friendly associate qualifies the lead and connects them to your team to close the sale.
    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.

Our Service

  • Live, 24/7 Lead Response

    • Our associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.

  • Customized Ineractions

    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.

  • Live Lead Transfer

    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.

  • Appointment Scheduling

    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.

  • E-Commerce Support

    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our associates to follow your sales process and create a seamless customer experience.

Core Features

  • Form Response

    • Our system generates tickets so that our associates can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.

  • Email Monitoring

    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.

  • Live WEBCHAT

    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.

  • CRM Integration

    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.