Why use a call center service?
In this series:
If you are self-employed or own a small business, you may think that a call answering service is not appropriate for you.
A common misconception is that call center solutions are only suitable for large companies. This, however, is not the case.
For example, if you are a mechanic, juggling calls between repairs, you could be neglecting customers and missing opportunities.
The stress of having a disorganized appointment schedule and poor telephone skills could mean that you lose loyal customers. You could even discourage potential customers from hiring you and damage your reputation.
If this sounds like your situation, your business could benefit from cloud-based call center solutions.
Hiring an in-office receptionist could be a stressful and expensive undertaking. If you have a small company, these expenses could be counterproductive to your business growth.
For small businesses, there is a much more efficient and cost-effective option available to you. A call center service handles all your calls, schedules appointments, and takes messages from your customers.
Using a cloud-based call center allows you to collaborate with the service provider to create a customized call script.
Call scripts are constructed on a case-by-case basis. Your call flow will be personalized based on the type of calls you regularly receive. You can instruct associates on how to answer common questions and which information to pass on to customers.
If you have a customer calling about an emergency breakdown, for example, you can specify that their call is forwarded to you immediately. Or if you have a customer calling to book a routine repair, associates can schedule your next available appointment.
For small business owners and the self-employed, a call center service plan can benefit your work and your personal life, too.
Small business owners often find it hard to switch off after work. The self-employed tend to feel obligated to make themselves available after business hours to gain more customers.
If you take calls during your leisure time and work extra hours, the stress could have a negative impact on your business.
Instead, a call center service can take care of your calls and appointment schedule while you take time out to recharge.
With your instructions and a customized call script, client experience associates are able to keep your business ticking over while you take some well-deserved leisure time.