HelloSells: what is it, what it can do for you, and how it works
You already know that human connections are what ultimately drive your business.
When you talk to customers, that personal touch means everything.
But do you have the time to talk to every person who contacts your business?
HelloSells makes those personal connections for you by handling your inbound and outbound communications.
Let’s see how it works.
What is HelloSells?
HelloSells is a lead capture solution for sales and marketing teams that answers your calls and chats and resolves them based on what you tell us to do.
This means that when potential customers contact you, we’ll capture all relevant information, ask qualifying questions, and pass the information directly into your CRM solution. Your sales team can focus on the most important deals in your pipeline, while we screen leads for new deals.
When you create your HelloSells account, we work with you to understand your common call scenarios and how you’d like us to respond. Using software integrations, our agents handle calls using your existing business processes.
It’s easy to get started, and your callers will notice the difference as they get a friendly voice to assist them whenever they contact you.
4 reasons to use HelloSells as your lead capture service
When your business receives calls and chats from potential customers, you recognize:
Picking up the phone and providing a helpful, friendly experience is vital
Providing a friendly experience takes a lot of time and effort
It’s expensive to maintain the in-house team that can offer a friendly experience
Customers don’t contact you only during business hours
HelloSells can help you with all of these issues. Let’s look at each one in more detail.
A friendly person will always answer your phone or a live chat
The key takeaway: People buy from people, so make sure your business provides that opportunity to create a relationship.
With HelloSells, you can be certain that your calls and chats will always be handled by a friendly voice. When a prospect has a question or is ready to buy, that personal care is an important opportunity to offer a memorable experience.
You save time and can focus on your business while we answer your calls and chats
Many of your calls follow the same pattern. You spend many hours of the day saying the same thing to different people. Could you be doing something more valuable? HelloSells can handle these repetitive calls for you.
When you tell us about your business and how you’d like us to handle common scenarios, you can get on with all the other tasks that fill your day. We’ll only interrupt you with most important calls – that crucial client, a valuable sale; you tell us! – so that you are in control of your day and not controlled by the phone.
Only pay for agent time that you actually use
When you hire a team of your own receptionists, you have to invest in that team regardless of actual call volume. That team is expensive to run and might not have sufficient call volume to begin with as you grow your business.
HelloSells’ plans are based on call and chat volume, so you can control your costs and have a communications solution that grows alongside you. As you get more leads, we’ll be able to handle them all for you.
HelloSells means your business never has to close; you can answer customer calls 24/7/365
Don’t turn customers away by ignoring the phone or live chats. When people contact you they expect an instant response; if you don’t offer one, your leads will go elsewhere.
HelloSells offers a round-the-clock service that means you can always talk to your potential customers and never turn anyone away. When you spend budget on marketing campaigns, make sure someone is available to capture and qualify the lead, otherwise your spend is wasted!
How does HelloSells integrate with your business?
HelloSells provides a friendly lead capture expert for every caller and chat user. People appreciate the human touch; no one enjoys leaving a message to an automated voice machine.
In addition to providing exceptional customer experiences, HelloSells helps you get work done by integrating with your existing business processes:
Leads are captured and sent straight to your CRM
Sales demos can be booked directly in your calendar
Orders and can taken processed when the sale is made
There are many other ways that you could use HelloSells to help your business. If you have existing software that you’d like us to integrate with, just ask. We’ll see what we can do!