{"id":1129,"date":"2018-03-01T15:35:21","date_gmt":"2018-03-01T15:35:21","guid":{"rendered":"https:\/\/www.answerconnect.com\/resources\/?p=205"},"modified":"2023-06-28T10:18:19","modified_gmt":"2023-06-28T10:18:19","slug":"why-use-an-answering-service","status":"publish","type":"post","link":"https:\/\/www.hellosells.com\/resources\/articles\/why-use-an-answering-service\/","title":{"rendered":"Why use an answering service?"},"content":{"rendered":"

Why use an answering service?<\/h1>\n

In this series:<\/p>\n

Why use an answering service?<\/a><\/strong><\/p>\n

If someone calls your business, the chances are they\u2019re either a prospective customer who you\u2019d like to bring onboard, or a current customer who you\u2019d like to keep onboard. <\/span><\/p>\n

Businesses, large and small, depend on the revenue these calls bring in. That\u2019s why your business advertises on the radio, in the local paper, online, with your phone number front and center each time. If someone has a problem, and thinks your business can solve it, they\u2019ll give you a call. If you don\u2019t answer, the smart money says they\u2019re taking their business somewhere else. <\/span><\/p>\n

We live life at a fast pace. People don\u2019t wait around for voicemail anymore. Thankfully for your business, with an answering service, they don\u2019t have to. When customers call your business, a friendly voice will answer. Every call, every time. <\/span><\/p>\n

Your business receives a lot of calls. Somebody has to answer them. But could you really justify hiring a person for that job alone? <\/span><\/p>\n

Traditionally, that person was a receptionist, who sat in an office taking calls during working hours, from Monday to Friday. If you\u2019re a start-up or small business, having a person to answering the phones for you might sound like a nice idea, but it\u2019s probably a luxury you can’t afford. Even if your business has the means, where\u2019s the value?<\/span><\/p>\n

The way the world works is changing. Advances in technology mean businesses have access to global markets and increasingly operate across time zones. Customers expect 24-hour service. A receptionist can\u2019t provide it. However, an answering service can. <\/span><\/p>\n

Your client experience associates are your \u2018virtual receptionists\u2019: they\u2019re friendly, patient, and they\u2019ll take calls and messages 24\/7 so you\u2019re always available to customers.  <\/span><\/p>\n

That\u2019s a better service, at a far lower cost than an in-house receptionist. What\u2019s not to like?<\/span><\/p>\n

Customers pay you to do a job, with the understanding that you\u2019ll devote your time and effort to that job until it\u2019s completed. You can\u2019t do that if you\u2019re too busy chasing the phone lines. <\/span><\/p>\n

Your time is valuable. Where you dedicate it will determine the success of your business. The time you spend answering calls, taking bookings, or trawling through voicemail, is time that might be better spent on your core business. <\/span><\/p>\n

Every business needs to pick up the phone for customers, but if the quality of your work suffers as a consequence, you might find the phone lines aren\u2019t as busy in the future. And if you are endlessly trying to play catch-up, and allow your work to encroach on your family time, can you really chalk that up as a win?<\/span><\/p>\n

An answering service takes calls and takes messages on behalf of your business, leaving you free to do what you do best, whether at work or at home. If your business relies on bookings, have your provider schedule appointments for you. They\u2019ll slot them directly into your calendar, and you can access them anywhere.<\/span><\/p>\n

Your customers just might thank you as you deliver both a superior service and a better customer experience.<\/span><\/p>\n

See plans and pricing now<\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":927,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"yoast_head":"\nWhy Use An Answering Service? | HelloSells<\/title>\n<meta name=\"description\" content=\"Answering services help businesses capture every lead and save time. 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