{"id":1121,"date":"2019-02-04T12:49:37","date_gmt":"2019-02-04T12:49:37","guid":{"rendered":"https:\/\/www.hellosells.com\/resources\/?p=86"},"modified":"2023-05-29T09:37:33","modified_gmt":"2023-05-29T09:37:33","slug":"boost-sales-with-a-faster-lead-response-time","status":"publish","type":"post","link":"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/","title":{"rendered":"Boost sales with a faster lead response time"},"content":{"rendered":"<div class=\"breadcrumbs align  wp-block-bcn-breadcrumb-trail has-text-color has-background\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t<span><\/span>\n\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to HelloSells.\" href=\"https:\/\/www.hellosells.com\/resources\" class=\"home\" aria-current=\"page\"><span property=\"name\">HelloSells<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div>\n\n\n<p>Time is money, as the saying goes.<\/p>\n<p>The longer you wait to respond to lead enquiries, the more money you lose through lost leads.<\/p>\n<p>People don\u2019t hang around waiting for you to begin your sales process. They\u2019re shopping, and they\u2019re shopping <em>now<\/em>.<\/p>\n<p>You need to be ready to sell when your customers are ready to buy.<\/p>\n<h2>The facts on lead response<\/h2>\n<p>A 2011 <a href=\"https:\/\/hbr.org\/2011\/03\/the-short-life-of-online-sales-leads\">Harvard Business Review study<\/a> revealed some sobering facts:<\/p>\n<ul>\n<li>Only 37% of businesses respond to their leads within an hour<\/li>\n<li>24% never respond at all<\/li>\n<li>The average lead response time (from those that did respond) was 42 hours<\/li>\n<\/ul>\n<p>Combine these facts with <a href=\"http:\/\/www.leadresponsemanagement.org\/lrm_study\">another study on lead acquisition<\/a>:<\/p>\n<ul>\n<li>When you respond to a lead in 5 minutes vs 30 minutes, your chances of qualifying that lead are <b>21 times higher<\/b>.<\/li>\n<\/ul>\n<p>The implications of these findings are clear:<\/p>\n<p style=\"text-align: center;\"><strong>The faster you respond to leads, the more sales you make.<\/strong><\/p>\n<h2>A real world example<\/h2>\n<p>You need an accountant.<\/p>\n<p>You find a few options after a Google search.<\/p>\n<p>You call the first option. She looks like a good fit. Voicemail. \u2018Your call is important to me, I\u2019ll get back to you as soon as I can.\u2019 You hang up. Who leaves a voicemail these days?!<\/p>\n<p>You call the second option. Voicemail. Again. This time you\u2019re told that \u2018I\u2019m away for a conference and will return on Monday.\u2019 Hang up. Next option.<\/p>\n<p>Your search for an accountant isn\u2019t going well.<\/p>\n<p>You call the third option. After three rings you finally get a response. This time a friendly human voice says \u2018hello\u2019 and asks how they can help. You explain your need for accounting assistance.<\/p>\n<p>You\u2019re asked a few follow-up questions about your problem and an appointment with the accountant is scheduled for the next day.<\/p>\n<p>Your search for an accountant is over. Phew!<\/p>\n<h2>An easy solution to speed up your lead response time<\/h2>\n<p>As a business person, which accountant would you rather be? The two reliant on voicemail or the third accountant who immediately ended the caller\u2019s search and began their sales process?<\/p>\n<p>The third accountant didn\u2019t have a receptionist working day and night, they used a lead response service.<\/p>\n<p>A <a href=\"https:\/\/www.hellosells.com\/resources\/articles\/lead-response-service\/\"> lead response service<\/a> takes your calls 24\/7, asks qualifying questions, and begins your sales process. The service allows you to offer a human voice rather than voicemail, which stops the buyers\u2019 search for a solution. The deal is then ready for you to close.<\/p>\n<p>When customers are interested in your service and call to find out about your business, don\u2019t give them the cold shoulder. The research on lead response shows that your chance of making a sale rises exponentially when you respond quickly.<\/p>\n<p>Speeding up the start of your sales process will help you <a href=\"https:\/\/www.hellosells.com\/lead-capture-service\"> capture more leads<\/a>, fill your sales pipeline, and, most of all, help you provide a more human, friendly experience for your customers.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.9 (Yoast SEO v17.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Boost sales with a faster lead response time - HelloSells<\/title>\n<meta name=\"description\" content=\"Voice mail doesn&#039;t cut it. A faster lead response time means more leads qualified and converted. A virtual receptionist service can help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boost sales with a faster lead response time\" \/>\n<meta property=\"og:description\" content=\"Voice mail doesn&#039;t cut it. A faster lead response time means more leads qualified and converted. A virtual receptionist service can help!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/\" \/>\n<meta property=\"og:site_name\" content=\"HelloSells\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-04T12:49:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-29T09:37:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/storage.googleapis.com\/hellosells-resourcesnew\/1\/2019\/02\/man-talking-onphone.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.hellosells.com\/resources\/#website\",\"url\":\"https:\/\/www.hellosells.com\/resources\/\",\"name\":\"HelloSells\",\"description\":\"HelloSells Resources\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.hellosells.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/#webpage\",\"url\":\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/\",\"name\":\"Boost sales with a faster lead response time - HelloSells\",\"isPartOf\":{\"@id\":\"https:\/\/www.hellosells.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.hellosells.com\/resources\/articles\/boost-sales-with-a-faster-lead-response-time\/#primaryimage\"},\"datePublished\":\"2019-02-04T12:49:37+00:00\",\"dateModified\":\"2023-05-29T09:37:33+00:00\",\"author\":{\"@id\":\"https:\/\/www.hellosells.com\/resources\/#\/schema\/person\/290cd868255a66d55c028a71c599f228\"},\"description\":\"Voice mail doesn't cut it. 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