An answering service can take calls for you, sure, but then so can voicemail.
Where answering services differ is they can do so much more than take messages. From making sure someone is on hand to answer calls to your business 24/7, to scheduling your appointments, to offering bilingual call answering for Spanish-speaking customers, there are a whole host of ways an answering service can make life easier for you and your customers, and add value to your business.
Answering calls when you can’t
In a nutshell, an answering service catches the calls that your business might miss.
You may be slammed in the office, busy on a job, or sound asleep at home when that important call comes in. Instead of risking losing a customer by letting it go to voicemail, risking the quality of your work by trying to do two things at once, or risking your marriage by taking calls while your other half is sleeping (it happens!), you can relax.
With an answering service, you will have a team of client experience associates available 24/7 to talk to customers, take messages, and patch important calls through to the appropriate people.
Appointment scheduling made easy with an answering service
Appointments are crucial to the smooth functioning of any business.
Meetings, conferences, booking jobs, or even just a quick chat over a coffee – everything needs to be scheduled ahead of time. Wouldn’t it be nice for someone to do all of that for you?
Answering services have it covered. You can give client experience associates access to your work calendar, so they have your availability at their fingertips.
Your client experience associate can book appointments as they’re requested, for no extra charge. They can even send text reminders to customers’ phones to make sure they never miss an appointment, and you never miss a payment.
Answering services and meaningful conversations
People aren’t machines – we’re not there, yet. Behind every phone call to your business is a person, with their own unique problems and perspective.
Happily, answering services are made up of people too. Your client experience associates might read from a script you’ve provided them, but they’re not robots. They’ll treat every caller with respect and react to situations as they happen, with knowledge and common sense.
If you choose to use an answering service, it will become a part of your business, and has a vested interest in making that business a success. This means taking calls, assisting current customers, and converting prospective customers into paying clients.
Sometimes all it takes is a friendly voice and a kind word.
Speaking your language: Bilingual call answering
The language of business is international. That’s something an answering service can help with.
More than than 10% of the US population are Spanish speakers, with that figure set to rise. If your business receives calls from Spanish-speaking customers, or would like to, an answering service can cater to that.
Answering services can offer bilingual call transfer, where an English-speaking client experience associate will transfer your Spanish-speaking customer to a bilingual team.
If your business receives a lot, or most, of its call traffic from Spanish speakers, you might be better with direct bilingual routing. That way, all calls will go to a team of bilingual associates as standard.
Either way, in either language, your customers find what they’re looking for.