A cloud-based call center service acts as your virtual customer service team. Client experience associates are on hand 24 hours a day, 7 days a week to provide call answering solutions for your business.
If you already have an in-house receptionist, associates can provide call center solutions to handle your overspill of calls, schedule appointments, and take messages for you.
To find out more, you can call the team who will be happy to answer your questions.
A team member will listen to your needs and explain how a cloud-based call center can boost customer retention and business growth. They can provide relevant advice on which plan and features will benefit your business and help it thrive.
If you proceed with your plan, the service will provide a telephone number where your calls will be forwarded to. Client experience associates can then start taking calls on your behalf in your business name.
FEATURES AND ACCESSIBILITY
Client experience associates can schedule appointments and take messages for you, but you won’t be out kept out the loop.
You will have access to your own online client portal. Through your personalized account, you will have access to:
Call volume and duration
Messages left by customers
Customer contact details
New appointments scheduled by associates
Another key feature of a call center service is your customized call script.
Call scripts are created on a case-by-case basis to ensure they are relevant to your business. These customized scripts are designed with an organic call flow to provide your customers with important information in the context of a natural conversation.
If you want to avoid spam calls or questions about opening times, for example, client experience associates can save you the hassle of personally handling these calls. You can also request that calls are forwarded to your personal cell phone or business telephone in urgent circumstances.
Client experience associates will handle your calls in a professional manner and deliver excellent customer service. You can rest assured knowing your business is being taken care of during operational hours, after hours, and when you are on vacation.