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We Deliver Enterprise-level, Lead Response & Qualification Services at Your Budget

-no matter what the size of your business. This means you get to leverage and extend your existing tools, infrastructure, and investments to get cost-effective and scalable 24/7 lead coverage-without sacrificing personal connections.

We Believe in People First


We all know a live person who cares on the other end of an interaction is priceless.
That's why we have a team of real people responding to and talking with your leads 24/7

Our Service


Live, 24/7 Lead Response| Customized Interactions| Live Lead
Transfer
| Appointment Scheduling| E-commerce
Support
    • Our US-based associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.
    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.
    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.
    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.
    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our US-based associates to follow your sales process and create a seamless customer experience.

Core Features


Form Response| Email Monitoring| Live WEBCHAT| Click-to-Call| CRM Integration
    • Our system generates tickets so that our US-based associates can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.
    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our US-based associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.
    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.
    • Your leads click to place a call while researching their purchases online and we give them a fast and friendly answer.
    • Our friendly associate qualifies the lead and connects them to your team to close the sale.
    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.

Premium Features


Lead Source
Tracking
| Live, 24/7 Lead Response| Microsite for Lead Generation
    • We track incoming calls back to their campaign sources so that you can connect sales with your marketing spend and understand the ROI for your effort.
    • We provide geo location tracking for calls to provide you with valuable data about where your customers live or work.
    • We give you daily, weekly, and monthly call details so that you can track call volume, reasons for calls, and other important metrics.
    • We work with you to provide customized call reporting that gets you the data you need to understand trends in call volume and why people contact you.
    • We create white-labeled microsites for our clients for lead generation purposes
    • This can augment your existing site or support a specific marketing campaign
    • The site can feature click-to-call, live chat, unique toll-free numbers, and contact forms, all of which are monitored 24/7 by our US-based associates

Our Service


  • Live, 24/7 Lead Response

    • Our US-based associates respond and qualify your leads via phone, email, live chat, and click-to-call to support your customers 24 hours a day, 7 days a week.
    • We extend your entire organization's sales and marketing capacity and backstop your sales force during marketing campaigns and the busiest times of the year (Think Q4).
    • You get sales from and provide service to all time zones, no matter when your employees leave for the day.
    • We deliver after hours, weekend, and holiday support at no extra cost.
    • We guide your customers through your sales funnel, screen your calls, relay important messages, answer phones and chats, place orders, schedule appointments, and perform other essential tasks you'd depend on your office for.
  • Customized Ineractions

    • We work with you to create customized scripts with multiple conversation and decision paths as we welcome your leads.
    • Our associates are an extension of your lead generation, marketing, and sales experience. We help deliver your company's welcome whenever opportunity knocks.
  • Live Lead Transfer

    • Once a lead is qualified, we have the ability to transfer the call to your available sales agent for immediate follow-up.
    • If a salesperson is not currently available, we will deliver your leads via email, text, or feeding them directly into your CRM.
  • Appointment Scheduling

    • If a lead is qualified but your sales agent is not available, we can schedule an appointment for them via SetMore, a shared calendar.
    • We can add appointments for you around the clock to maximize the efficiency of your inside sales process.
    • You receive immediate alerts when your schedule is modified.
  • E-Commerece Support

    • If a qualified lead is ready to purchase, we can help your customers complete an order for your service or product so that you can generate revenue while your company sleeps.
    • Custom FAQs and scripting enables our US-based associates to follow your sales process and create a seamless customer experience.

Core Features


  • Form Response

    • Our system generates tickets so that our US-based associates can call back every customer who submits their phone number through web contact forms.
    • Your leads get a fast and reliable response from your web submission forms which leads to more sales, faster problem solving, and higher customer satisfaction.
  • Email Monitoring

    • This feature monitors a mailbox and every email lead triggers an event that is assigned to our US-based associates for follow-up.
    • We use the email listener to initiate a phone call to any customer that includes a phone number in their email contact, reducing a step in the communication process.
  • Live WEBCHAT

    • We easily integrate our live web chat feature into your website so that your customers can find it and use it whenever they need it.
    • This feature significantly reduces the cost of providing quality customer service, order support, and answering customer FAQs.
  • CRM Integration

    • We integrate our services directly with your CRM (Salesforce, Zoho, and others) so that you get leads, contacts, cases, and task information pushed right into your CRM database.

Premium Features


  • Lead Source Tracking

    • We track incoming calls back to their campaign sources so that you can connect sales with your marketing spend and understand the ROI for your effort.
    • We provide geo location tracking for calls to provide you with valuable data about where your customers live or work.
  • Live, 24/7 Lead Response

    • We give you daily, weekly, and monthly call details so that you can track call volume, reasons for calls, and other important metrics.
    • We work with you to provide customized call reporting that gets you the data you need to understand trends in call volume and why people contact you.
  • Microsite For Lead Generation

    • We create white-labeled microsites for our clients for lead generation purposes
    • This can augment your existing site or support a specific marketing campaign
    • The site can feature click-to-call, live chat, unique toll-free numbers, and contact forms, all of which are monitored 24/7 by our US-based associates